Hi friends,

I'm Christine (she/her). I'm a multidisciplinary designer based in Boston who builds human-centered services for the public good.

Right now, I'm a Product Design Lead at 18F, where we partner with federal agencies to improve experiences with and within government. My LinkedIn has the whole, long story of how I got here.

Here's what I've been up to recently:

• I was a part of 18F's first assisted acquisition 🎉. We partnered with the Administration for Children and Families' Office of Family Assistance on rebuilding their Temporary Aid for Needy Families (TANF) Data Reporting System (TDRS), which collects key program data from states, tribes, and territories. I now care more than I expected about agile acquisition strategy.
• I cowrote a few 18F blog posts about design systems' strengths and limitations, including:
  • A token of our affection - a field guide to USWDS 2. My wonderful engineering colleague Laura Gerhardt and I share our experience using the U.S. Web Design System to facilitate designer / engineer collaboration.
  • Even with a design system, you still need a designer. My amazing product design colleague Austin Hernandez and I discuss how design systems support the design process, not replace it.
• I was on the team that created A Guide to the Paperwork Reduction Act, which is a law that regulates how federal agencies collect information from the public. Our team worked with the Office of Information and Regulatory Affairs to provide clear, findable guidance on when the PRA applies and how to navigate the information collection process. You can learn more about the project on Digital.gov.
• At Mass.gov, I led a research and design project to create a digital home for agency policy advisories and regulatory content. These materials are often stored in PDFs, and we wanted to create searchable, accessible, HTML options that agencies could easily maintain. We did cross-agency content audits and regular interviews with agency authors to create a book-like template that would work with various policy formats, from State Auditor reports to Architectural Access Board regulations.

If you want to chat, you can email me or find me on Twitter.